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Back in July, I encouraged readers to contribute to a survey on wiki use in business being conducted by Penny Edwards for her MBA dissertation at The Open University Business School. The results of that research are out now in Managing Wikis in Business, on Penny’s blog. The wiki where she has documented the research […]

Mike Cannon-Brookes, Atlassian’s co-Founder, recently presented on Organisational Wiki Adoption at WebDirections South 2007 in Sydney, Australia. The presentation is excellent on both content and design - in fact, Mike set a goal of no bullet points: “FYI I set myself the challenge of doing an entire 1 hour presentation with no bullet points - […]

I got asked this question during a presentation earlier this week. It’s a simple question with a complicated answer - here’s why: Historically, whenever any new enterprise tool has appeared on the landscape, its proponents have told everyone that it was the next big thing (think KM systems) and would obsolete everything else so they […]

Nathan Wallace of Janssen-Cilag has written an excellent case study on their wiki adoption, which Bill Ives picked up on the FastForward Blog. Janssen-Cilag is a pharmaceutical research company with employees in Australia and New Zealand, and is one of 250 operating companies of Johnson & Johnson, the New Jersey-based maker of pharmaceutical, medical, […]

In Wiki is the new FAQ Dennis Howlett looks at the Wall Street Journal’s coverage of wiki use at SAP and Intuit. At SAP, the Developer Network and Business Process Expert communities group found that online forums were inefficient because the same questions were being asked over and over, sometimes with people waiting a long […]

Dennis Howlett recently wrote about how NYK Shipping & Megacarrier is using Confluence and Lotus Domino together to power their intranet. NYK is a global shipping company (one of the world’s largest, in fact), and Alek Lotoczko, who runs the company’s intranet, was looking for a way to increase collaboration after seeing that only about […]

The InfoWorld blog points to a recent survey showing that corporate email is becoming more expensive than ever. The survey, conducted by Osterman Research, looked at just over 100 enterprises with an average of 6,636 email users and found that a majority are concerned about the expense associated with migrating to Microsoft Exchange 2007. The […]

This is the second in a series on wiki adoption, based on my visits with organizations in the midst of wiki adoption. Part 1 is here. Once your group starts using the wiki, be firm about making sure people don’t drift back to earlier means of collaboration. For example, if you used to send out […]