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The participatory nature of a wiki makes it extremely suitable for the construction of customer support knowledge bases. But what if you need a support forum as well? The answer is TikiWiki, a wiki with forums built in. Link directly to wiki pages, e.g. ((Safe Mode)), instead of using URLs. Provide single-sign on and an […]

Social network analysis of wiki pages, their authorship, and relationships between contributors currently utilize graph-based visualizations. However, there is no readily available tool for end-users to visualize these networks.
WikiNetNav is a new tool for wiki end-users to explore social networks implied through co-authorship, review changes made by other users, and to personalize and visualize their […]

I’ve accepted an invite to speak on two panels (Thurs-Fri) at Office 2.0 in San Francisco, California this week:

Cultural and Technology in Enterprise 2.0 rollouts (hosted by Jevon MacDonald).

This will explore the cultural nuances related to designing, developing and deploying Social Software in the Enterprise. Being a wiki kind of guy I’ll bring some perspectives […]

Wikis - Making Sense out of a House of Shards(c) Martin@Cleaver.org2 December 2004
A wiki can be a posting board, knowledge base, project tracker, photo album, and discussion forum. It’s all of these, yet none alone does it justice. Even for the most experienced, a Wiki can be infuriatingly difficult to classify!
From a linguistic perspective, the […]

Some of my readers will know me from presenting with Bill Ives at KMWorld on the topic of Blogs and Wikis. Well, Bill, Cindy and I have teamed with IBM to provide a training version for corporations and the public.
Here’s an extract from our marketing literature:

Blogs and Wikis in Business: A New Training Course!
Blogs are […]

40,000 Minds are better than 1: A case analysis of idea management at Bell Canada (Weds 24 Jan, 11:30am-12)
Meaghan McKnight and Rex Lee - BELL SYSTEMS AND TECHNOLOGY
Rex and Meaghan from Bell Canada talked through some pretty exciting Enterprise 2.0 internal projects at Bell Canada. The one that got my attention the most was ID-ah!, […]

In Tech Boom 2.0: Boom but no bubble?, I highlighted the collaboration centricity of new investments:

A new emphasis on social networking and connecting people, rather than e-commerce, which consumers did not trust in 2000.

Given the dismal failure of so many KM implementations - which were often poorly thought-out and brittle databases - a shift to […]

Does your organization communicate effectively? Drawing from the BBC’s report on an American police force decision to stop using 10-4 and 10-20 type codewords (I was surprised to hear these are incompatible across different counties), I draw a parallel of how wikis can generate the common linguistic ground needed for purposeful communication.
The BBC reported today […]

Great post by Business Two Zero: talking about Management Styles fundementally facilitative of emergence rather than imposing of process, and structure.
However, I was pleased that the first hit was for Kathy Sierra’s piece from earlier in the year. She highlights the emerging management style, influenced by web 2.0 thinking, is more community based, […]

Its been a few months since our last TorontoWikiTuesday event. As you can see,by  averaging 12 people, we’ve never had tremendous turnouts.
Speaking with Seb Paquet last week I was stunned to hear that Montreal Wiki Night frequently has turnouts exceeding 50 people.
Its clear we need a new strategy. I suspect a pub venue (while mandatory […]